Understanding the Basics of a Web-Based Help Desk Ticketing System Using Jira

A View of the Ticket Que in Jira.
An Example of Some Different Issue Types That You Can Select.
Creating the Summary and Description
More Options When Creating a Ticket
Ticket Created From Part 1
My New Ticket in the Que Assigned to Me
Replying to the Customer in Jira
Adding an Internal Note
Internal Note and Marking the Ticket as Resolved

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Noah Owen

Noah Owen

Hello, my name is Noah and I’m currently making the transition from the fine dining industry into the IT field with a focus in networking.